Fun with Dell Chat Canada

I had to do it again, they seem to get stupider as you go. This one was argumentative, rude and told lies. At one point the agent pulls out 2 cut-&-pastes of Dell propoganda; at which I had to laugh. This person even tried the empathetic "I understand" and even tried using my alias to pacify me without answering my question.

This person is a terrible agent, probably does it because they know Windows and needed a job.


6:39:25 PM System Welcome Philip Renault ...
6:39:25 PM System Connecting to server. Please wait...
6:39:25 PM System Connected to chat1.us.dell.com
6:39:25 PM System Initial Question/Comment: Can I purchase a Dell laptop with Ubuntu or no OS
6:39:33 PM System CA SALES Manoj 1252 has joined this session!
6:39:33 PM System Connected with CA SALES Manoj 1252
6:39:43 PM CA SALES Manoj 1252 Welcome to Dell Canada Sales Chat. My name is Manoj. I'll be your personal sales advisor today. When you place your order online, please tag my Sales Rep ID number (1252). Place it in the order form under Sales Rep Extension, so that I can assure a quick delivery and a flawless order process.
6:39:43 PM CA SALES Manoj 1252 Hi Philip
6:39:53 PM CA SALES Manoj 1252 Unfortunately not. Since every PC must have an operating system (OS) to run other programs, we don't ship systems without them. In addition, without an OS we wouldn't be able to do quality tests on the hardware before shipping.
6:40:55 PM You and Ubuntu?
6:41:23 PM CA SALES Manoj 1252 DELL doesn't support Linux
6:41:33 PM CA SALES Manoj 1252 it supports only Windows
6:41:46 PM You Dell sells Ubuntu
6:42:14 PM CA SALES Manoj 1252 no we don't in Canada
6:42:36 PM You they have a support agreement with Canonical
6:42:42 PM You and why not
6:42:56 PM You is Dell not Dell
6:43:35 PM CA SALES Manoj 1252 DELL supports only windows and not Linux
6:43:56 PM CA SALES Manoj 1252 as it many people prefer windows
6:44:11 PM You So you are telling me that because I am Canadian, I have no choice in OS from a Teir 1 computer maker
6:44:23 PM You don't tell me what people prefer
6:44:41 PM You I prefer to have a choice
6:45:26 PM CA SALES Manoj 1252 yes i understand Phillip, but iam sorry we don't have Linux with us right now
6:45:42 PM You why is it offered in the US and not Canada?
6:46:37 PM CA SALES Manoj 1252 they have started offering in US recently as an experiment and may also offer in Canada in future
6:47:10 PM You so the US decides if it is marketable then we get to reap the benifits, or not?
6:47:38 PM CA SALES Manoj 1252 that's not correct
6:48:02 PM You Meanwhile I am left with choosing a bloated OS or installing my own Linux with no support
6:48:33 PM You how is that not correct? If you can state that, you have information, how does it happen then?
6:48:39 PM CA SALES Manoj 1252 but I can tell you that we continuously strive to develop new products and services to deliver on the needs of our customers. Stay tuned as we meet our commitment to meet your needs. In the meantime we offer only Windows
6:48:49 PM CA SALES Manoj 1252 I can tell you that we continuously strive to develop new products and services to deliver on the needs of our customers. Stay tuned as we meet our commitment to meet your needs. In the meantime we offer only Windows
6:48:57 PM You lol
6:49:23 PM You so you know anyone with answers that I could contact then?
6:49:50 PM CA SALES Manoj 1252 you can call our customer care number 1800 847 4096
6:50:15 PM You customer care? I am not a Dell customer, but I want to be
6:50:29 PM You they can tell me how this works?
6:51:01 PM CA SALES Manoj 1252 yes they can still talk to you and can give you an answer
6:51:26 PM You alright then, I will take your word for it
6:51:42 PM CA SALES Manoj 1252 thank you
6:51:52 PM CA SALES Manoj 1252 Is there anything else I can help you with at this time?
6:52:00 PM You Thanks for the attempt, have a good day.
6:52:32 PM CA SALES Manoj 1252 welcome, you too
6:52:32 PM CA SALES Manoj 1252 bye
6:52:42 PM System CA SALES Manoj 1252 has left this session!
6:52:42 PM System The session has ended!

So there I go into the "Dell shuffle", where I end up is a mystery. I am determined to have a Dell Ubuntu laptop.